Your privacy is our priority. This document transparently explains how play12 collects, uses, and protects your personal data in accordance with the highest international security standards.
All your personal data and financial transactions are transmitted via connections encrypted with 256-bit SSL — the same standard used by the world's leading banking institutions.
Your data is stored on secured servers protected by multi-layer firewalls, strict access controls, and regular security audits conducted by independent experts.
You have the right to access, correct, or request deletion of your personal data at any time by contacting the play12 privacy team directly.
Play12 never sells, rents, or shares members' personal data with any third party for marketing purposes without your explicit consent.
Your bank account details, e-wallet information, and other financial data are treated as strictly confidential and never disclosed to any party without your consent.
Play12's privacy practices comply with internationally recognised data protection guidelines, ensuring your data is managed to the highest industry standards.
play12's Commitment: We take your privacy seriously. This Privacy Policy is written in plain, easy-to-understand language so you know exactly how your data is handled. No confusing technical jargon — just full transparency.
This Privacy Policy is published by play12 ("we", "our platform") and applies to all users who browse, register, or use services through the play12.org website and our official mobile app. It describes our practices regarding the collection, use, storage, protection, and disclosure of your personal data.
By using the play12 platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of this policy, you are advised to stop using our services. We encourage you to review this document periodically as it may be updated from time to time.
Play12 is committed to protecting the privacy of all Malaysian members using our platform. We believe your trust is the foundation of the long-term relationship we build together. Every decision we make regarding data places your interests and privacy as the top priority.
Play12 collects your personal data through various channels as you interact with our platform. Below is a full breakdown of the data we may collect:
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, ID card number, gender | Account registration, KYC process |
| Contact Information | Email address, phone number, residential address | Account registration, profile updates |
| Financial Information | Bank account number, bank name, e-wallet details | Deposit & withdrawal processing, KYC |
| Technical Data | IP address, device type, web browser, operating system | Automatically logged during platform use |
| Activity Data | Betting history, transactions, login records, session duration | Collected automatically during platform activity |
| Communication Data | Live chat records, support emails, feedback | Interactions with the play12 support team |
Play12 does not collect sensitive information such as biometric data, medical records, political views, or religious beliefs. We only collect data that is genuinely necessary to provide our services to you safely and effectively.
Data Minimisation Principle: play12 only collects data necessary for the stated purposes. We do not collect data excessively or retain information that is no longer relevant to our services.
The data we collect is used solely for legitimate purposes directly related to the operation of the play12 platform. The following are the primary purposes for which your data is used:
Marketing Controls: You may withdraw consent to marketing communications by updating your notification settings in your play12 account or by contacting our support team directly.
Play12 processes your personal data on a solid and lawful legal basis. There are several different bases we apply depending on the context of the processing:
Play12 does not sell your personal data to any party. However, in certain limited situations, we may share data with the following parties:
All third parties that receive your data are bound by strict data protection agreements. They are only permitted to process your data for specified purposes and must comply with play12's privacy policy and applicable data protection laws.
Important: play12 does not share your personal data with advertisers, third-party marketing companies, or any commercial entities not directly related to the operation of our platform.
Play12 invests seriously in security infrastructure to ensure your personal data is always protected. The technical and organisational measures we implement include:
Shared Responsibility: While play12 implements robust security measures, your account security also depends on you. Please use a strong password, enable two-factor authentication (2FA), and never share your login credentials with anyone.
Play12 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by law. The following are general guidelines for our retention periods:
When data is no longer required, play12 will securely delete or anonymise it using methods that ensure it cannot be recovered.
As a play12 member, you have the following rights regarding your personal data. play12 is committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data we hold about you. We will provide this information within a reasonable timeframe upon receipt of a valid request.
If you find that the personal data we hold is inaccurate or incomplete, you may request a correction through your account settings or by contacting our support team.
You may request deletion of your personal data under certain circumstances. Please note that we may need to retain some data for legal compliance even after a deletion request.
You have the right to object to the processing of your data for specific purposes such as direct marketing. Once your objection is received, we will cease processing your data for that purpose.
You have the right to receive your personal data in a machine-readable format and transfer it to another service provider of your choice.
In certain situations, you may request that we temporarily restrict the processing of your data — for example, while a dispute regarding data accuracy or the legitimacy of processing is under investigation.
How to Exercise Your Rights: To submit any privacy rights request, contact the play12 privacy team via 24/7 live chat or our official email. We will process your request within 30 days of receipt.
Play12 uses cookies and similar tracking technologies to enhance the user experience, ensure smooth platform functionality, and gather analytical information that helps us improve our services.
You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect the functionality or user experience of the play12 platform.
The play12 platform is strictly intended for individuals aged 18 and above. play12 does not intentionally collect, process, or store any personal data from individuals under the age of 18.
If we determine that personal data of an individual under the age of 18 has been collected inadvertently, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who believe their minor child may have registered an account with play12 are urged to contact us immediately.
Child Protection: play12 takes seriously its responsibility to ensure our platform is free from use by underage individuals. We encourage parents and guardians to monitor their children's online activity.
Play12 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, new technologies, legal requirements, or other legitimate operational reasons. We will notify you of any material changes through:
Your continued use of the play12 platform after any Privacy Policy changes take effect constitutes your acceptance of the amended policy. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by play12, please contact us through the following channels:
Our privacy team will endeavour to respond to all enquiries within 3 business days. For formal data rights requests, we will provide a full response within 30 days of receiving a complete request.
For more information about your rights as a play12 user, please also refer to Terms and Conditions and the Responsible Gaming us.
With internationally standard data protection and a full commitment to transparency, play12 is a wagering platform you can trust. Register today and enjoy a safe gaming experience.
Privacy questions? Contact our 24/7 live chat — we're here to help.